Jackson, S. E., Schwab, R. L., &Schuler, R. S. (1986). Toward an understanding of the burnout phenomenon. Journal of applied psychology, 71(4), 630.
Tested 9 hypotheses about the burnout phenomenon, defined as a 3-component syndrome of emotional exhaustion, depersonalization, and feelings of low personal accomplishment. Burnout was hypothesized to be associated with unmet employee expectations and job conditions. Hypothesized consequences of burnout included (a) preferred job type, (b) subsequent thoughts about leaving, (c) job-search behaviors, (d) training received, (e) intentions to leave, and (f) voluntary leaving. Elementary and ...



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