Grant, A. M. (2008). Employees without a cause: The motivational effects of prosocial impact in public service. International Public Management Journal, 11(1), 48-66.
Public service employees often lack opportunities to see the prosocial impact of their jobs—how their efforts make a difference in other people's lives. Drawing on recent job design theory and research, I tested the hypothesis that the motivation of public service employees can be enhanced by connecting them to their prosocial impact. In a longitudinal quasi-experiment, a group of fundraising callers serving a public university ...