Boulding, W., Glickman, S. W., Manary, M. P., Schulman, K. A., &Staelin, R. (2011). Relationship between patient satisfaction with inpatient care and hospital readmission within 30 days.
OBJECTIVES: To determine whether hospitals where patients report higher overall satisfaction with their interactions among the hospital and staff and specifically their experience with the discharge process are more likely to have lower 30-day readmission rates after adjustment for hospital clinical performance. STUDY DESIGN: Among patients 18 years or older, an observational analysis was conducted using Hospital Compare data on clinical performance, patient satisfaction, and ...