Lilius, J. M. (2012). Recovery at work: Understanding the restorative side of “depleting” client interactions. Academy of Management Review, 37(4), 569-588.
Research on burnout has considered client interactions solely as depleting, with work recovery possible only while employees are off the job. Drawing on an episodic perspective of work, I argue that there is unaccounted for variability in the nature of a caregiver's client interactions such that some are actually restorative rather than depleting. I outline the foundations of such variability through simultaneous consideration of the ...