Kanov, J. M., Maitlis, S., Worline, M. C., Dutton, J. E., Frost, P. J., &Lilius, J. M. (2004). Compassion in organizational life. American Behavioral Scientist, 47(6), 808-827.
In this article, the authors explore compassion in work organizations. They discuss the prevalence and costs of pain in organizational life, and identify compassion as an important process that can occur in response to suffering. At the individual level, compassion takes place through three subprocesses: noticing another’s pain, experiencing an emotional reaction to the pain, and acting in response to the pain. The authors build ...